Terms & Conditions

TERMS & CONDITIONS

ORDER CANCELLATION POLICY

• No Cancellations After Order Placement: Once an order is placed, it cannot be canceled. We process all orders immediately to ensure prompt delivery, and therefore, cancellations are not permitted.

• No Modifications Allowed: Once the order is placed, no changes or modifications (such as product additions, changes in address, or updates to the order) are allowed. Please ensure all details are accurate before placing your order.

• Exceptions: In rare circumstances, such as if the item is out of stock or a pricing error occurs, we reserve the right to cancel the order. In such cases, the full amount will be refunded to you.

GRIEVANCE REDRESSAL POLICY

At Own Enterprises, customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. However, if you are unsatisfied with our services or have any grievances regarding our products, payments, or services, we are here to assist you.

How to Raise a Grievance?

If you encounter any issues or have any concerns, please follow the steps below to ensure your grievance is addressed promptly:

Customer Support:

• You can reach out to our customer support team via the following methods:

• Email: - ownenterprisesofficial@gmail.com

• Phone: 9121615991

• Live Chat: Available on our website during working hours.

• Provide the Following Details:

• Your full name and contact information (email, phone number).

• Order number or transaction ID (if applicable).

• A brief description of your grievance or issue.

• Any relevant screenshots or supporting documents (if applicable).

• Acknowledgement:

• Upon receipt of your grievance, we will acknowledge it within 48 hours.

• Resolution Timeline:

• We aim to resolve all grievances within 7 working days. In cases where more time is required, we will notify you of the expected resolution date.

PAYMENT & SECURITY

Credit and Debit Card Orders

We accept the following payment methods:

UPI

Cards

Wallets

ANY DOUBTS CALL US ON: +91 9121615991

DATA PROTECTION

All customer information will be treated in terms of the Data Protection Act. All debit/credit card details entered at the time of placing the order by the customers are end-to-end encrypted, and we never store these details in our system, nor do we ask any of our clients to send us these details via email. We will not transfer your information to other companies. We can identify and inform you about other products and services offered by Ownenterprises that you may be interested in. You should tell us if you do not want us to do so.

RETURN AND REFUND POLICY

We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (INDIA) country.

 Thank you for choosing to shop at Ownenterprises . We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.

Return Request Period: In the event that you wish to make a return, please submit a complaint within 48 hours of receiving the product. Any requests received after this period may not be accepted.

Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.

Missing Items: Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 48 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).

Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility since we are wholesale website and not retail website. Please contact our customer support team for further instructions on how to proceed with the exchange.

Ownenterprises Policy for Custom-Printed Products

 Order Cancellation:

Once a customer places an order for a printed product, it cannot be canceled. This is due to the production costs associated with printing on the bottle and the inability to resell the customized item.

Undeliverable Shipments:

If a shipment cannot be delivered by the designated courier, Ownenterprises will arrange for the shipment to be sent via an alternative courier service. However, the product will not be taken back under any circumstances.

Delayed Deliveries by Courier:

If delivery occurs beyond the standard time frame (e.g., 1-2 months due to courier delays), Ownenterprises will work with the courier service to address concerns on a case-by-case basis, provided the delay was courier-related.

 We recommend tracking your order regularly and contacting us if the parcel shows no updates within 15 days of dispatch.

 Exceptions:

Ownenterprises cannot assume responsibility for unreported damages or claims made beyond the above timelines. Please understand that these measures are in place to adhere to courier regulations.

Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:

Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.

Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).

Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.

Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Rejection/Denial of Parcel Policy:

If a customer rejects or denies accepting the parcel after it has been dispatched, the following deductions will apply:

• Shipping Charge: 2 times the original shipping charge will be deducted (this includes the cost of both forward and reverse shipping).

• Packing Charge: 10% of the product value will be deducted as a packing charge.

• These deductions will be made before issuing any refunds.

Refund Process: 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.

It usually takes more than 7 days to deliver the products after placing the order. It should be 7 days from the date of receipt.

The return will be processed only if:

 • It is determined that the product was not damaged while in your possession

 • The product is not different from what was shipped to you

•  The product is returned in its original condition

•  Customer must take an unboxing video.

The refund is only possible if the product is unused, undamaged, and is with the original packaging and with the receipt and the invoice. Only when the product will reach premises we will refund you your amount as decided.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

Phone:  9121615991

Email : ownenterprisesofficial@gmail.com

For Any Question, You Can Easily Contact Us.

Support: Monday to Saturday From 9:00 AM to 7:00 PM

SHIPPING POLICY

THIS SHIPPING POLICY IS ONLY FOR INDIA ORDER.

Processing time:

100% of orders are shipped from our warehouse within 1-2 business day. Orders placed over the weekend are dispatched on Mondays.

Shipping time:

Flat Shipping(All Other State): Delivery: 6-8 business days after Dispatch

Order Tracking:

Once your order has been shipped we will email you a tracking number and a link to the courier’s website. Please contact our customer service team if you do not receive this email. You can also track your order by calling our order helpline +91 9121615991 or emailing ownenterprisesofficial@gmail.com